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Every conversation.
Every lead. Every signature.
Before you’re back.

YDO answers your customers from your own content, tells your sales and marketing team who’s ready to buy, and gets the paperwork signed. Three products, one record per person, and a business that moves faster without getting more complicated.

Book a demo Talk to the concierge

20 minutes, on your own website, no slide deck. First month free.

Tuesday 30 September

7:12

  1. YDO Capture7:12pm

    Hot lead · Score 9

    Sarah M. viewed pricing twice and tapped your number.

  2. YDO Connect6:47pm

    Customer waiting

    The concierge has handed over. Tap to take the conversation.

  3. YDO Sign5:03pm

    Signed and sealed

    Service agreement returned complete. Certificate attached.

A phone lock screen at 7:12pm showing three YDO notifications: a hot lead, a customer waiting and a signed agreement.
production deployments
8
sectors
7
line of code
1
built, replies in Sydney hours
AU

Running inside

  • Spenda
  • Achora
  • Sites
  • The Behaviour Support People
  • Budding Resilience Therapies
  • TLB Professional Cleaning Services
  • Maple Community Services
  • Barefoot Sport Technology
  • MNO Ventures
  • Six members of the MNO Ventures team in their office, four standing and two seated.
    MNO team
  • Runners in tutus and fairy lights laughing together at The Light Night Glow Run.
    Barefoot, Glow Run group
  • Three members of the Sites team in green Sites T-shirts, standing against a brick wall.
    Sites, team of three

The office closes

Nothing is broken. Things just fall between the tools.

The enquiry arrives at 7:12pm. The chat widget answers it and forgets who asked. The analytics tool counts a session. The e-signature tool meets a complete stranger three weeks later.

Nobody did anything wrong. The tools were bought separately and were never built to know about each other, so you are the join, and the join is where the work goes missing.

One enquiry at 7:12pm. What each tool kept.
  1. Record 1 of 3

    The chat widget

    Answered it, and forgot who asked.

  2. Record 2 of 3

    The analytics tool

    Counted a session.

  3. Record 3 of 3

    The e-signature tool

    Met a complete stranger, three weeks later.

Answered in seconds, alerted in minutes, signed before dinner.

Three products, on their own or connected. Here is one Tuesday evening, as each of them recorded it. The business and the people are made up.

Service agreement, returned

Sent in a sentence. Signed before dinner.

YDO SignGets it signed

Sent in a sentence, signed on a phone, back sealed and certified to the Sydney second.

The AI fills the form. A human sends it. Nothing consequential goes live without someone clicking.

See YDO Sign
YDO SignSigning certificate

Service agreement

  1. Sent in a sentence4:41pm
  2. Opened on a phone4:56pm
  3. Signed with a finger5:03pm
Sealed 5:03:27pm, Sydney timeSample data

A customer’s waiting

Your customers don’t stop asking at 5pm.

YDO ConnectAnswers your customers

Answers visitors only from your own content, and says so when it can’t. Hands over to a person and books against a real calendar.

See YDO Connect

Lanefield Plumbing

Concierge, answering from your pages

Demo · made-up business

  1. Visitor: Do you replace hot water systems in Parramatta?

  2. Concierge: Yes. We replace gas and electric systems across Western Sydney, including Parramatta, usually within 48 hours of the quote.

    From your Service areas page

  3. Visitor: Can you beat a quote I got from someone else?

  4. Concierge: Price matching isn’t in anything you’ve given me, so I won’t guess. Priya handles quotes. Shall I book her to call you at 9:30am tomorrow?

    No match in your content, so it says so

  5. Visitor: Yes please.

  6. Concierge: Booked for 9:30am tomorrow, Sydney time. Priya has this whole conversation, so you won’t need to repeat yourself.

    Handed over to a person, booked in a real calendar

Sample conversation. Nothing here is a real customer.

Hot lead, score 9

Know who’s ready to buy, before your competitor does.

YDO CaptureTells sales and marketing

Scores every visit on what the person actually did, alerts your team with the arithmetic printed, credits the ad that produced them, and publishes the month in your brand.

YDO CaptureLead record

Sarah M.

  • Viewed pricing twice+3
  • Tapped the phone number+3
  • Returned within 48 hours+2
  • Abandoned a booking+1
Score9

Credited to Google Ads, winter campaign

Alerted 7:12pm, Sydney timeSample data

Every score shows its working: plain arithmetic with each point’s reason printed.

See YDO Capture

On their own, or connected. Connect includes Capture and a Sign licence. From $19.99 per user. First month free, no minimum term, cancel any time.See pricing

Nobody’s awake. It still won’t guess.

Your content, or “I don’t know”.

  • It answers only from your pages, documents and approved answers. When nothing matches it says so and takes a callback.
  • Accuracy is re-tested after every content change. A slip flags red that day.
  • Every question it couldn’t answer comes back as a card with a draft answer for a person to approve. After a year you own the library.

Visitor: Do you do emergency call-outs on public holidays?

Concierge: That isn’t in anything you’ve given me, so I won’t guess. I can have someone call you this morning. What’s the best number?

The question comes back as a card

YDO ConnectUnanswered question

Emergency call-outs on public holidays

Concierge said
It didn’t know
Callback
Taken
Draft answer
Waiting for a person to approve
Card raised 2:04am, Sydney timeSample data

The record’s waiting

One person, start to finish.

The visitor in the conversation is the person in the alert, the person in the report and the signer on the agreement.

Today: chat here, analytics there, signing somewhere else

The visitor is a new stranger to every tool they touch. You are the only thing joining them up.

  1. Visitor asks

    7:12pm, from an ad

  2. Chat widget

    Answers, then forgets

    No score, no memory

  3. Analytics tool

    Sessions, not people

    The ad credit is lost here

  4. E-signature tool

    Re-keyed by hand

    A brand new stranger

  5. Signed

    By someone. Who?

Three handovers between the question and the signature. Identity dies at each one.

With YDO: one record, first question to signature

Nothing to re-key, because there is nowhere to re-key it to. It is already the same person.

  1. Connect answers

    From your own content

  2. Capture scores

    And shows its arithmetic

  3. Sign sends

    A person clicks send

  4. Signed and sealed

    Same person throughout

Zero handovers. The enquiry three pages after the ad click still credits the ad, and still signs the agreement.

One person in YDO, from ad click to signed agreement

One person, start to finishConnect, Capture and Sign on one record

What buyers actually complain about

Four products. Four sets of paying customers. The same two complaints.

We read the public review bases for every product an Australian buyer shortlists against us: ten brands, tens of thousands of reviews. Two things come up again and again, and neither is about features.

  1. The problem, in their words

    “The bot WILL generate a totally wrong answer with greatest eloquence and confidence.”

    Paying customer of a document-trained chatbot builder, Capterra. Corroborated by customers of three other independent AI products in 2026.

    How YDO resolves it

    YDO Connectanswers only from your pages, documents and approved answers, and says so when nothing matches.

    Not one of the ten brands we checked markets the ability to decline to answer.

  2. The problem, in their words

    “Automatic renewed my account for one year June 11, it’s June 30 and I’m trying to cancel.”

    1-star review of a major e-signature vendor, Trustpilot, 30 June 2026. The same complaint appears against four unrelated products, all 2026.

    How YDO resolves it

    YDO Signflags renewals 30 days out, read from the document’s own dates. Your customers’ contracts, and ours.

  3. The problem, in their words

    Four tools, four records, and no way to join them into one person.

    Absence finding across all ten brands: the chat tools are judged on deflection and end at the conversation, the e-signature tools start at the document, the lead tools are criticised for seeing a company rather than a person.

    How YDO resolves it

    YDOcarries one identity from the first question to the signature.

    This is the only claim in our brand document that no product in the dataset can answer at all.

  4. The problem, in their words

    Support nobody can reach.

    Criticised in six of the ten brands reviewed, 2026.

    How YDO resolves it

    YDOis built in Australia and replies in Sydney hours, within one business day. That is a service standard, not a provenance line.

Source: YDO competitor sentiment analysis, 18 September 2026, from public review platforms and vendor community forums. Every row here describes the category, not a named vendor.

Two things worth knowing now rather than later.

It does not answer your phone

Connect answers visitors on your website. If a ringing phone nobody picks up is your problem, buy phone coverage first. We will say so on the call rather than after you have signed.

It costs more than a widget

YDO Connect is $499 a month, with Capture and a Sign licence included. That is meaningfully more than a $30 chat box, and meaningfully less than three tools plus the person who keeps them talking. Whether that trade is right depends on your business, and we will tell you if it isn’t. The first month is free, with no minimum term, and you can cancel any time.

The awkward questions, answered first.

What if it gives a customer the wrong answer?

It answers only from your content and says so when nothing matches. Real questions are re-run after every change and a slip flags the same day. It is designed to refuse rather than guess.

How long until it’s live?

Weeks, not quarters. One line of code, and it is answering from your content the afternoon you hand it over.

Who owns the data and the answers?

You do. The approved answer library, the lead records and the signed documents are yours, and they leave with you.

Will this replace our staff?

It takes the repetitive load off them and hands them the conversations worth having. Every consequential action still needs a person to click.

See it on your own website.

Twenty minutes with the concierge running on your pages. Ask it what your customers ask you.

Book a demo Talk to the concierge

20 minutes, on your own website, no slide deck. First month free.